At the individual FAQ level, consider expandable onclick text to keep answers clean, and easy to use. The UPS Help and Support Centreincludes a virtual chat assistant which leverages the FAQs above the static functionality of most. If your FAQ page does consist of multiple pages, then one critical element you'll need to consider is your navigation bar. You can then modify the Word document and reuse it … It’s a simple solution, but almost always overlooked. Once you click the drop-down menu, it reveals a list of questions related to the topic. If your search bar is tricky to use or doesn't yield desired results, customers won't have the patience to sift through pages one by one until they find an answer. FAQ pages have been around since before the modern commercial Web. 1.) ... [Read full bio], DaysOutGuide’s frequently asked questions, 25 Creative & Engaging Examples of About Us Pages, The 10 Best Ranking Contact Us Pages on the Web, 25 of the Best Examples of Beautifully Designed 404 Pages, The Best 404 Pages: 37 Examples You Need to See, 5 Reasons Why Your Clients Don’t Read Your Agency’s Reports, 5 Secrets to Getting the Most Out of Agencies (& How to Avoid Getting Burned). FAQ pages continue to be a priority area for SEO and digital marketing professionals. It could be considered an … Since there isn't a surplus of questions — just 14 in total — visitors may not need to search their question at all. Questions are separated into larger categories that make for simple searches. Get inspired by these 25 examples of creative and useful FAQ … They reflect the site’s concern with its own policies, concepts, and values. That way, you can sort your tickets by topic, date, or popularity, when you're analyzing your team's data. The next step is to design your FAQ page. Most companies have an FAQ — or Frequently Asked Questions — page on their website. Make sure that you are testing page changes and iteratively improving everything from headings and clickable page elements, through to new data-led content additions and call to actions. While it's helpful to list out all FAQ questions on a single page or link to them from a landing page, this dense format can end up being tedious for many customers. These predominantly rely on the pre-results (Google Answers and Featured Snippets) and can be targeted specifically with FAQ pages. Best FAQ Template - Free Download. Microsoft Word Sample Tests; Acquire Sample Microsoft Word Test. Most companies have an FAQ — or Frequently Asked Questions — page on their website. Test Word Doc. Each topic brings you to a separate page that lists all the questions and their answers. @swethamaresan. The Nintendo Online FAQs are bold, functional and simple in approach. In this case, makes sure your FAQ page is extremely searchable and includes plenty of keywords that will make it easily accessible to customers searching your website. Stay up to date with the latest marketing, sales, and service tips and news. Microsoft’s FAQs section employs accordion/expandable div functionality to enable a more effective mobile-first experience and to support quick top-level access to information without excessive scrolling. A document costs between £1.99 and £79.99, with an average price of £16.30.. What's great about it is that the popular articles are listed with their overarching topic name. Employees don't have to waste time offering support for questions that are frequently asked and could be easily answered with a standardized response. The segmentation of FAQs is what stood out and led me to include them in this list. As you scroll down you see several options for finding answers to questions. It shouldn't replace your knowledge base or your entire support team, but rather supplement your support channels as an additional, lightweight resource. When customers do have questions that extend beyond the range of your FAQ page, you should have options available that directly connect them with your support team. The content isn’t cluttered and easy to skim read. If you have a knowledge base, then you may want to add the FAQ page as a section of this resource. Some fancy fonts. Well, there is actually a hard part and that is making it look attractive and worth reading. But, in some cases, it’s better to get straight to the point. TUI FAQs are in a grid format, include depth of topical coverage and reflect the volumes of information available on the site. The document is generated one section at a time as you respond to the questionnaire. WorldFirst’sFAQs hub provides single-click content segmentation, plus view all capabilities which place functionality and usability of the resource first – an important part of an effective frequently asked questions resource. This enables highly targeted support recourses that are driven by a single purpose (often facilitating easy applications). Written by Swetha Amaresan Amazon Web Services’ FAQs are functional, easy to skim through, and categorized for use. With your page up and running, customers should be more successful in finding solutions to common problems. An FAQ page is one of the best ways to help people visiting or using your site. The FatFace help center and FAQs resource is a nice example of a bigger brand getting it right. In fact, an FAQ page is an essential webpage to have on your site. Rather than writing long and eloquent paragraphs, it's best to be straightforward and brief when providing answers. Or, are you noticing case volume for your most common problems decreasing? Chatbots are ideal FAQ considerations mainly based on the ability for them to expedite and drive the user journey (a key effectiveness area for any help and FAQ resource). The best interface is your face. King’s College London’s FAQ page is divided into FAQ sections per key area of the website. sample faq word document Uncategorized. For more guidance in your design process, check out the following companies who created successful FAQ pages. The combination of quick links, ask the expert, and deeper content answers work well for the user regardless of time availability or device used. Create distinctive documents with free Microsoft Word templates Microsoft offers a wide variety of Word templates for free and with no hassle. If you are prompted to select a program for the template, specify that Word 2007 or a later version. (I am constantly humbled by their combined Download Frequently Asked Questions Word templates designs today. You need to gather information from a reliable source and lay it out on a sheet of paper. VideoAsk. This FAQ is maintained (lightly) by me, Charles Kenyon. As your business grows, you should update your FAQ page to include any new questions that become popular over time. This is another example of an FAQ page that may not require a search bar. Etsy succeeds in having an FAQ page that's informative, straightforward, and aesthetically pleasing. Some fancy fonts. The McDonald's UK FAQ page is aesthetically pleasing, and even includes pictures of customers enjoying the product. A blank recipe template allows us to do just that and are available whenever one wishes to use one by downloading it from the web. Your audience questions will change frequently and you need to ensure that your FAQ content reflects this. They cover a variety of topics including product or service usage, business hours, prices, and more. Frequently asked question (FAQ) pages (or hubs) help your business respond to the needs of your audience more quickly and appropriately. What's best for your business will vary based on the needs of your customers and how easy it is to troubleshoot your products. For example, you happened to save a document about a list of the things you want to buy next week. Lee Wilson is Head of (all) Services at Vertical Leap, and has led digital marketing departments since the early 2000’s. We can provide copies in other formats on request. You can use free tools such as Answer the Public for more generic questions to answer, plus Google Trends, competitor sites, and more. To see how much a document costs without filling out the form, simply open the form and click "next," without typing anything into the form, until the price is displayed. You can click one of the four topics on the left-hand side or scroll down to view all questions and answers on the same page. It's important that every FAQ page you have is always accurate. The most successful FAQ pages often stem from a deeper understanding of the people they are intended to help. Screenshots taken by author, September 2020. These can be effective based on your organization and its branding, but customers aren't on your FAQ pages to be entertained. They cover a variety of topics including product or service usage, business hours, prices, and more. The best way to identify those questions is to tap into your customer service data and see which problems customers are consistently reaching out to you with. Producing a Long Document in Word 2010 3 2. Frequently gets updated based on new data insights. Mar 2, 2019 - Use this FAQ template (17 pages MS Word) to provide answers to questions regarding how your application, website or service works. They originated on Usenet groups both as a navigational tool and as stand-alone curated content. FAQ pages are intended as an initial support option for customers looking for an immediate answer to a quick question or problem. Use this FAQ template (17 pages MS Word) to provide answers to questions regarding how your application, website or service works. The McDonald’s FAQ page feels informal, sociable, and encourages people to share their FAQ experience (a rarity). Whether you’re planning a holiday party, in charge of the school newsletter, or want a matching resume and cover letter combination, you can find templates for Word that fit your needs. This is a test word doc created with Word 97. In terms of FAQ pages, "the more the merrier" is actually a fallacy. Designing an FAQ page may seem like a piece of cake, but it's easy to get carried away with your design and over-complicate the page. Customers don't have to go through the trouble of contacting a customer support team to get answers to simple questions. Making a help resource fun isn’t easy, however, Airtablehas achieved this. Use Service Data to Identify Your Most Common Questions. The FAQ heading will appear on the top of the associated page before that page's content, and as it is a link to a sub-page, its content does not become archived at a later date (though it can always be removed, of course). Corrections to the FAQ (or additions) can be sent to word FAQ at Add Balance. Silicone Engineering’s FAQs help demystify a traditionally complex industry. FAQ pages quickly become out of date and the value declines over time. Since there are only 26 questions in total, Microsoft can just list the questions and answers for each category. A better way to think of a template is as a collection of tools for creating a specific kind of document. The questions and answers come from the various newsgroups on Word. Premium plans, Connect your favorite apps to HubSpot. Are there any differences between now and before? FAQ pages include a series of questions that are commonly asked by customers. Heading1 Heading2 A … Survey templates. DaysOutGuide’s frequently asked questions resource incorporates tags to make the most out of single-click functionality for all device access to information. Go back to the categories that you used to segment your support cases. Products. Some fancy fonts. And there are links on the right side that help you perform some important actions like reporting fraudulent activity. Showcases expertise, trust, and authority within your niche. Template library PoweredTemplate.com YouTube’s FAQ page is clean, fresh, simple to use, and provides access to the most commonly asked “help” topics. Get inspired by these 25 examples of creative and useful FAQ pages. Shopify's FAQ page is an example of one FAQ page that doesn't necessarily require a search bar. Quiz templates. Wikipedia’s help center is a great example of an “old-school” FAQ page. In Word, however, the word templatehas a specific technical sense: A Word template is a particular kind of file, with a different file extension from a document (.dot, .dotx, or .dotm instead of .doc, .docx, or .docm). The template opens using the default program associated with the .docm file type on your computer. Below that are the broad product categories, along with links to three popular questions or topics. Some fancy fonts. FAQ – Easy FAQ has a free plan, or $4.99/month will get you more features like custom CSS and collections, while $9.99/month includes unlimited FAQs. If you change things is the document, before finalizing it, update the Table of Content. Find and download free templates to create documents like calendars, business cards, letters, greeting cards, brochures, newsletters, or resumes. In order to properly practice the following tasks, you must copy and paste the text on the left to a clean Word document (left click, hold and drag to mark the text, right click – choose "copy", at the Word document, right click – choose paste.) Yes, you can. Dropbox Help brings fun to the FAQ area with the choice of images used and encourages the user to experience the site through self-discovery. For more information, check out our privacy policy. When you click on the article, you can access other articles within that topic on the left-hand column. Elite Island Holidays’ FAQs are driven by audience needs and clearly set out to answer peoples holiday dilemmas from preparation through to last minute help and support. You could add a link that opens a new support ticket or even just list your call center's phone number at the bottom of the page. Select the entire document with the key combination (CTRL + A) 3.) Below that are many topics with short descriptions to help readers access answers quickly. Use Word to enable macros for this document. The top of the page has links to its featured FAQ pages — likely the most popular or newest ones. You might want to lighten up your FAQ pages with fun colors, themes, or humor. Faq Microsoft Word templates are ready to use and print. Lots of people just don't understand this acronym. Try this… 1. These tips can offer you structure when crafting your own FAQ page. First, before accessing the page, it allows you to select your state of residence. Data within Google Search Console (GSC), on-site search behavior, plus broader industry trends will help inform this. The best part about FAQs is they’re easy to create and improve as your product or company grows over time. Beyond that, there are no frills on this simple FAQ page. Word might notify you that the document includes macros and that the macros are currently disabled. Share them with others and work together at the same time. For more assets that can save your customers' time, read about some useful customer success tools. 4. An FAQ page is a webpage dedicated to listing and succinctly answering frequently asked questionsfrom website visitors. Because FAQ pages can bring in new visitors to your website via organic search and drive them to related pages – most typically deeper blog pages and service pages closely related to the questions being resolved. Open Word and create a blank document. The balance between text, images, and interactive features works great. Get our daily newsletter from SEJ's Founder Loren Baker about the latest news in the industry! Open the label template. If you scroll down, you can read each question within each topic and click on the arrow to read the answer. The FAQ page is one of the best ways to help people visiting your site. 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